Terms of Service.

Effective Date: April 1, 2025
Platform Operator: LiquidPay Africa Ltd.

1. What LiquidPay Is

LiquidPay is a financial technology platform, not a bank or money service business. We provide the technology layer that connects users to licensed financial partners who execute payment transfers between Nigeria (NGN) and South Africa (ZAR). By using our platform, you acknowledge and accept this structure.

2. Eligibility

To use LiquidPay, you must:

• Be at least 18 years of age
• Be a resident of Nigeria or South Africa
• Hold a valid bank account in the relevant jurisdiction
• Provide accurate and complete identity information during registration
• Not be subject to any sanctions lists maintained by the UN, OFAC, or equivalent Nigerian or South African authorities

3. How Transfers Work

When you initiate a transfer, you authorize LiquidPay to instruct our licensed financial partners to debit your local account and credit the recipient's account in the destination currency. The exchange rate and fee displayed at the time of confirmation are final and locked in for that transaction.

Transfers are generally irreversible once confirmed. Do not initiate a transfer unless you are certain of the recipient details and amount.

4. Fees and Exchange Rates

LiquidPay charges a flat 1.5% spread on all transactions. This is calculated on the send amount and is deducted before conversion. There are no additional SWIFT, correspondent bank, or intermediary fees.

The exchange rate displayed is based on the live mid-market rate adjusted for our 1.5% spread. Rates are refreshed in real-time on the platform. The rate you confirm is the rate applied to your transfer.

5. Account Obligations

You are responsible for:

• Maintaining the security of your login credentials
• Ensuring your account information remains accurate and up to date
• Notifying us immediately at security@liquidpay.africa if you suspect unauthorized account access
• Ensuring that funds you transfer are legally sourced and that the transaction has a legitimate purpose

6. Prohibited Activities

You may not use LiquidPay for:

• Money laundering, terrorist financing, or any activity prohibited under Nigerian or South African law
• Transfers on behalf of sanctioned individuals or entities
• Circumventing exchange control regulations in either jurisdiction
• Fraudulent transactions or impersonating another individual
• Any activity designed to harm, disrupt, or compromise the LiquidPay platform or its users

7. Suspension and Termination

LiquidPay reserves the right to suspend or terminate your account if we have reasonable grounds to believe you are in violation of these terms, engaged in prohibited activities, or where required to do so by a licensed partner or regulatory authority. We will notify you where legally permitted to do so.

8. Limitation of Liability

LiquidPay is a technology intermediary. Our liability is limited to losses directly caused by our own platform errors. We are not liable for delays or errors caused by our licensed financial partners, bank processing times, or events outside our reasonable control.

9. Governing Law

These terms are governed by the laws applicable to LiquidPay Africa Ltd. in the jurisdiction of its incorporation. Disputes shall be first attempted to be resolved through good-faith negotiation before escalation to the appropriate legal forums.

10. Changes to These Terms

We may update these Terms of Service as our platform or regulatory requirements evolve. We will provide at least 14 days' notice of material changes. Continuation of use after this period constitutes acceptance of the revised terms.

For questions, contact us at legal@liquidpay.africa.